We understand that sometimes a purchase isn't quite right. For this reason, we offer a 30-day "change of mind" return policy.

‍Eligibility:
- Returns for change of mind must be initiated within 30 days of the original purchase date.
- The item must be in its original, unused, and undamaged condition, with all original packaging, tags, and accessories intact.
- Proof of purchase (e.g., original receipt or order confirmation) is required.
- Please note: Custom-made or personalised items, clearance/sale items explicitly marked as "no returns," and gift cards are generally not eligible for change of mind returns.

‍Return Process:
- To initiate a change of mind return, please contact our Customer Service team at within the 30-day period.
- You will be responsible for arranging and covering the cost of shipping the item back to our designated return facility.
- We recommend using a trackable and insured shipping method, as we cannot be responsible for items lost or damaged in transit.
- Once the returned item is received and inspected to confirm it meets the eligibility criteria, we will process your refund.

‍Refund:
- Refunds for change of mind returns will be issued to the original payment method, excluding any original shipping charges.
- Please allow 5 business days for the refund to appear in your account.

If a product you have purchased from us is faulty, damaged we are committed to providing an appropriate remedy.

Eligibility:
-This policy applies to products that are found to be faulty, not of acceptable quality, not fit for purpose, or do not match their description or sample.
- The CGA applies for a "reasonable time" after purchase, depending on the nature of the product, its price, and expected durability.
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Return Process:
- If you believe your product is faulty or damaged, please contact our Customer Service team immediately with details of the issue and your proof of purchase.
- We may request photos or videos of the defect to assist with our assessment.
- For faulty or damaged products, we will cover the cost of return shipping. We will provide you with instructions for the return.
- Once the item is received and the fault is verified, we will determine the appropriate remedy in accordance with the CGA.

‍Remedy Options:
- Minor Faults: If the fault is minor and can be fixed, we will choose to either repair the item, replace it with an identical item, or provide a refund. This remedy will be provided at no cost to you and within a reasonable timeframe.
- Major Faults: If the fault is major (meaning a reasonable consumer would not have bought the product if they had known about the problem, or it is substantially unfit for purpose, or significantly different from its description/sample, or unsafe), you have the right to choose between:
- A full refund of your purchase price.
- A replacement of the goods with an identical type and similar value.
- Keeping the goods and receiving compensation for any reduction in value caused by the fault.
- Refunds will be processed to the original payment method within 5 business days once the remedy is agreed upon.

Proof of Purchase:
All returns require valid proof of purchase.
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Original Packaging:
While not always strictly required for faulty items under the CGA, returning products in their original packaging, where possible, greatly assists with the return process and protects the item during transit.
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Assessment:
All returns are subject to assessment by Spacebar design to determine eligibility.
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Unsuitable Returns:
We reserve the right to refuse returns that do not meet the criteria outlined in this policy or are outside the scope of the Consumer Guarantees Act.