Shipping and Returns
Everything you need to know about delivery, exchanges, and refunds.
A tracking number will be sent to you via email after dispatch. Please check your spam inbox. If you don't receive a tracking number after 6 working days please contact us.
Free shipping on homeware products over $75By product weight, auto calculated:
- Under 10KG = $
- 10KG+ = $
- Pick up = Free
We aim to deliver the product within 1 week from dispatch
Yes, our address is: 2/28 Porana Road, Wairau Valley Auckland 0627 New Zealand
You can return furniture and homeware within 30 days for a change of mind, provided it's in original condition (customer covers return shipping). If an item is faulty or damaged, we'll cover the return shipping and offer a repair, replacement, or refund.
Package the item and send it to: 2/28 Porana Road, Wairau Valley Auckland 0627 New Zealand
Please contact our Customer Service team immediately with details and photos of the damage. We will arrange for the item's return at our cost and provide a remedy as per our Returns Policy.
Still have questions?
Reach out to our team for support, feedback, or inquiries.